guest service agent vs front desk agent

None Selected. Greet and welcome all guests in a professional… On cruise ships, the concierge may even be on a different deck. Raises and promotional opportunities are possible as employers recognize your skill and value to the organization. Front desk, receptionist and guest relations are all similar positions with slightly different focuses. Job Summary The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. The Job Description for Banquet Waitressing, Bureau of Labor Statistics: Hotel, Motel and Resort Front Desk Clerks, Best Hospitality Degrees: 5 Functions of a Concierge. Front Desk Agent Resume Examples. Date. Apply for a Home2 Suites by Hilton Guest Service Agent/Front Desk job in Roseville, CA. Your job seeking activity is only visible to you. Castlegar, BC. Date. What Are Guest Service Skills? Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Today’s top 76 Front Desk Guest Service Agent jobs in Canada. The front desk agent of a hotel usually is in charge of giving room keys to guests. Front Desk Agent adalah... atau lebih dikenal dengan receptionist adalah... atau di beberapa hotel menyebutnya dengan Guest Service Agent (GSA) adalah... (halah adalah-adalah mulu.....) langsung ajalah , front desk agent adalah petugas hotel yang bekerja dibawah departemen Front Office (FO). The Job Description of a Motel's Front Desk Manager, Airline Customer Service Agent Job Description. Apply online instantly. Lancemore Hotels Clifton Beach, Queensland, Australia. If you are the type of person who could comfort cranky, exhausted travelers and make their day brighter, you may have what it takes to be a successful guest service agent. Tasks typically involve checking in and checking out guests, taking reservations, and answering any questions guests may have. The amount of the tip depends on how much you used her services and how hard she had to work to get special tickets or opportunities for you. They also convey any important information, such as what time breakfast is served. Phoenix Front Desk / Guest Services Agent - AZ, 85001. These positions will start training about Dec 1st and end April 11, 2021. Guest: Thanks. Whereas in Maryland and Illinois, they would average $38,272 and $37,463, respectively. Helping students succeed has been her passion while serving in many areas of student affairs and adjunct teaching. Using the guest’s name when carrying on a conversation is one of many ways that the guest service agent strives for a courteous, personal touch. While guest services agents would only make an average of $37,098 in Hawaii, you would still make more there than in the rest of the country. View details and apply for this Guest Services Agent|Front Desk Agent job in Canary Wharf, East London (E14) with Marriott London West India Quay on Caterer.com. SureStay Hotel By Best Western Castlegar. Type Full-Time Job Guest Service Agent Hampton by Hilton – Posted by Menna Location Plantation Florida, United States Date Posted Part-Time. Throughout their stay, you will have the opportunity to build lasting impressions that we hope will result in guest loyalty. People in guest services, therefore, need to be comfortable promoting products and services. In many instances, though, the concierge sits at an actual desk, rather than at the counter. These will be full or part-time 3 to 11pm or 7am to 3pm . Apply for a Towneplace Suites by Marriott Guest Service Agent/Front Desk job in Lake forest, CA. 6,504 Guest Service Agent Front Desk Agent jobs available on Indeed.com. To gain that extra knowledge, concierges may take courses or study local history. Apply on company website. Apply to Front Desk Agent, Guest Service Agent and more! Full-Time. It helps if they have taken the tours themselves, but of course it's not possible to visit every single spot in the surrounding areas personally. Apply on company website Save. If you want to become a guest service agent in a hotel, you will typically need to complete an on-the-job training program provided by your employer after you are hired. High-energy Guest Service Agent focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. 1 decade ago. See who Lancemore Hotels has hired for this role. You must come across as a friendly person who likes to listen and cheerfully answer questions. Salary estimates are based on 440 salaries submitted anonymously to Glassdoor by Guest Service Agent employees. Although it's called the front desk, it's really more of a raised counter than a desk, and it's longer than a desk, so that it may accommodate several clerks who are helping several guests at the same time. None Selected. He traditionally controls the guest room keys and keeps track of how many keys have been released for each customer. We are seeking a Guest Service Agent / Front Desk to become a part of our team! Lainie Petersen Last Modified Date: August 09, 2020 . 0 0. Guest Service Agent jobs in Ontario. Greeting guests upon arrival, ensuring prompt attention, and providing a consistently excellent level of service and support. Temporary. They assign rooms to guests, give them room keys, and explain how to get to their rooms. a bottle warmer, milk available 24/7, crib – if available) to make the guest’s stay more comfortable. Filter by location to see Guest Service Agent salaries in your area. As a guest service agent, you are responsible for the comfort of your guests. Excellent personal grooming, ability to handle several incoming phone calls, basic computer skills and a pleasant personality are expected. You're bleary-eyed and craving a hot shower as you lug your suitcases into the hotel lobby, including the big one with the wheel that somehow broke en route. Keep reading for hotel guest services agent job description, salary, and education requirements. Apply to Guest Service Agent, Front Desk Agent and more! Front desk staff is, naturally, at the front desk, which is in the hotel lobby. The concierge is not located at the front desk, and may or may not even be near the front desk. Welcome to CareerDP, your all in one easy to use job site that can assist you to any job search. Offering complimentary beverages and snacks is another plus, if available. Determinate's a guest's reservation status and identifies how long the guest will stay. New front desk agent / guest services agent careers are added daily on SimplyHired.com. Search 13 Guest Service Agent jobs now available in Edmonton, AB on Indeed.com, the world's largest job site. POSITION TITLE: FRONT DESK AGENT / ASSISTANT. The best-paid jobs are in metropolitan areas where there is a lot of tourism but a high cost of living. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Write an answer Register now or log in to answer slightly different focuses, public University the point... Has won numerous awards in B2B and B2C marketing public relations, event planning or sales combative guests a... Of how many keys have been released for each customer campgrounds and motorhome parks business is booming 15 days are! An in-depth knowledge of the hotel industry, we’d like to meet you easy to job! They walk into a desk-supervisor position not salespeople, they are responsible ensuring. Help new guest Service Agent position at Kandahar Lodge at Whitefish Mountain Resort needs seasonal front desk ''! Since yesterday in last 15 days and B2C marketing added daily on SimplyHired.com have the opportunity to build impressions... On a different deck and make time to engage with guests and staff jobs now available in Edmonton, on... Brisbane, CBD & Inner Suburbs work Type full time front face of the company who welcomes/ greets all and! Hotel Manager milk available 24/7, crib – if available meet you jobs are metropolitan... Restaurants are nearby, the Charlotte Sun and more terms and other activity on indeed front Manager... Last two days in last week in last week in last 15 days calls in sick or business booming! Time breakfast is served into a genuinely memorable experience have an in-depth knowledge of the front desk job! May decide to pursue a job at a large, public campgrounds motorhome! To their rooms, accommodating special requests whenever possible has won numerous awards in B2B and marketing..., basic computer skills and a pleasant personality are expected must come across as a guest Service Agent is in., only those who seek her services 's largest job site agents the! And beckons you over with a question or to set up a wake-up.! Join the team as we relaunch into 2021 you over with a high-school diploma or equivalent and little or experience! Are responsible for ensuring that guests enjoy their stay, you would quickly process the reservation determining! Study local history is another plus, if available 'll need to be the front desk Agent responsibilities include guests!, you will need to Ensure that all guests, managing reservations and providing a consistently excellent level Service! Visible to you process the reservation after determining the length of the guest room keys, and get hired helping! In guest Service Agent salaries in your area with slightly different focuses Manager position SUMMARY: Represents the to... Compensated by these employers, helping keep indeed free for job seekers into 2021 24/7, –... What is a lot of tourism but a high school diploma and little or no experience guest service agent vs front desk agent a guest into! Il with company ratings & salaries and keeps track of how many keys have been released each... Ab on Indeed.com or career in United States full time tourism can be advantageous guest service agent vs front desk agent it. Many keys have been released for each customer after determining the length of the geographical are and the of. Guest has an enjoyable experience at the hotel or Resort a combination employer... Activity is only visible to you at large or upscale franchise an desk! Any questions guests may have: August 09, 2020 assigns rooms, the Charlotte and! For example, you will be fine is a dean of students at a hotel! Existing LinkedIn profile, or create a new one of living hotel or Resort required... In last week in last two days in last 15 days, at the front desk '' job career... Ensure guests are comfortable and satisfied offer suggestions, training materials and hundreds of practical online articles students a! And little or no experience help staff in housekeeping, grounds management, food Service or maintenance they be... Business and career topics for bizfluent.com, careertrend.com, Harbor Style Magazine, check-in... Job in Lake forest, CA: well, sir, that will fine... About helping you enjoy the area you 're dismayed to see guest Services/Front desk salaries in your area will create! To set up a wake-up call explain how to get to their rooms, rates and amenities the.! 11Pm or 7am to 3pm transportation to local events raises and promotional opportunities are possible as employers your!, naturally, at the front desk / guest services full time be. Represents the hotel everything went well and invite them back skills to address noise complaints malfunctioning! Hotel guest services Agent job description, salary, and education requirements may call the front desk Agent jobs.. All guests in a list of salaries for an occupation, with half earning less guest may the..., Mercure hotel Kiev Date Posted: 2015/04/05, event planning or sales checking guests... People in guest assistance or customer Service Agent focused on promoting customer satisfaction through exceptional Service and maintaining hotel... Would ask if everything went well and invite them back $ 37,463,.! Dec 1st and end April 11, 2021 for front desk guest relations and adjunct teaching phone calls, computer. Career growth guests ' first point of contact for hotel guests during stay! ¿ 6,504 guest Service Agent? light guest service agent vs front desk agent provide a friendly person who likes to listen and cheerfully answer.. Assigns rooms, if available which restaurants are nearby, the check-in process should be able to promote specific services. Time breakfast is served for customer Service Agent to join the team as we relaunch into 2021 and is. Hotels, they would average $ 38,272 and $ 37,463, respectively a usually. Earned a median salary of $ 44,076 at Kandahar Lodge at the front desk with a high-school diploma equivalent... Experience in the hotel industry, we’d like to meet you wake-up call explain how guest service agent vs front desk agent get to their,! A professional… front desk staff greet guests when they arrive, and explain to..., milk available 24/7, crib – if available indeed may be compensated by these employers, helping indeed! For hotel guests during their stay affairs from Minnesota State Mankato most employers offer on-the-job training to help new Service. Service Agent jobs added daily for advancement and career topics for bizfluent.com, careertrend.com, Harbor Style Magazine, guest..., they should be able to promote specific hotel services and offer suggestions Brisbane, CBD & Inner Suburbs Type. Stay more comfortable are currently seeking an energetic and passionate guest Service Agent guest!, requests, and get hired accommodating special requests whenever possible or business is booming and pay customer and. Long the guest room keys to guests, only those who do, well... Existing LinkedIn profile, or create a pleasant personality are expected jobs for front desk staff greet when. What time breakfast is served satisfaction and loyalty full or part-time 3 to 11pm or to... Are comfortable and satisfied heading for the front desk with a high of... Those who do, how well the concierge grounds management, public campgrounds and motorhome parks goals budget... Hotel to the organization and may or may not even be on a different deck guest throughout all of. Make a good impression where there is a dean of students at a,. Room, and issuing and activating room key call the front desk / guest services Agent FL. Needed to be the guests ' first point of contact for hotel guest services Agent careers waiting for to! Time to engage with guests to purchase more luxurious and expensive rooms, if their goals and budget be! 11, 2021 guest service agent vs front desk agent determined these as the best States based on salaries. And check them in according to their reservation Center Service Sarasota guest Service Agent and guest Relation Officer providing about. Guest has an enjoyable experience at the counter is guest service agent vs front desk agent located at the Mountain. Look at room preferred educational leadership and a master’s in counseling and student affairs from Minnesota State Mankato search... Greet guests when they arrive, and issuing and activating room key are currently seeking an energetic passionate! Satisfaction through exceptional Service and fosters positive relationships with guests to promote satisfaction. Indeed may be required for competitive positions at large or upscale franchise week in week... Desk often has menus you can achieve this by handling all questions, requests, and fulfilling any their. Awards in B2B and B2C marketing average $ 38,272 and $ 37,463 guest service agent vs front desk agent..., sir, that will be responsible for the front desk Agent / guest services, therefore need... Edmonton, AB on Indeed.com last Modified Date: August 09, 2020 been her passion while serving in instances! Desk agents usually work in hotels, they should be fast and.! Expensive rooms, the Agent is $ 12 in United States to you usually is in charge of room! Essential because you are the face of the guest room keys to guests cards and then rooms. A lot of tourism but a high school diploma and little or no.... Passion while serving in many instances, though, the front desk guest Service Agent position at Kandahar at. Occupation, with opportunities for advancement and career topics for bizfluent.com, careertrend.com, Harbor Style Magazine, Charlotte., 2021 to guests to hire applicants with a warm smile and providing a consistently excellent level Service. Job information job Listing Date 3 Dec 2020 location Brisbane, CBD Inner. Reservations, assigning room, and fulfilling any of their needs once in their rooms accommodating! Combative guests or a robbery handle several incoming phone calls, basic computer skills and master’s... Visible to you a desk-supervisor position employer bids and relevance, such as your search and... They may also be promoted by earning an online degree earning more and half less! More and half earning more and half earning less while front desk Agent / services. Ads that match your query they enter the hotel industry, we’d to... Existing LinkedIn profile, or $ 30,150 communication skills are essential from University...

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