telstra nbn contact

See details. If you're not happy with your nbn service, let us know within 30 days and if we can't fix it you can cancel with no obligation. Join 1.7 Million Subscribers If you leave before 24 months, simply pay out your modem. See our contact and help options. Enter your address into our nbn address checker. Are Netflix, Kayo and Other Streaming Services Included with the Bundle? FTTN technology runs an optic fibre line from the nearest available fibre node in your street, or a nearby street with a final stretch of copper to your wall socket inside your premises. I placed an NBN order and received a confirmation email on the 9th May 2020. Contact Telstra Broadband. Macedonia, the former Yugoslav Republic of, Saint Helena, Ascension on Fixed Wireless. As your connection type is Fixed Wireless, unfortunately Premium speed is not available. If you cancel, just pay out your device, accessories and services in full, and you will receive a pro-rata refund for your plan charge for the remainder of your month. 1 to 3 people Superfast nbn is for ordinary and personal domestic use. In some cases, the nbn™ tier figures and the typical busy period speeds are similar. Get help to improve your Wi-FI speed and range. Australia’s largest 5G network. Telstra provides this test to help customers measure their connection speed. Your cable speeds will depend on your location. You can get connected via Cable now, Our cable plans are nbn-ready so you can switch easily when the nbn arrives. Contact Telstra customer service regarding Broadband Plans To contact and get Telstra NBN Broadband , simply call or click 13 22 00 for a direct line to their call centre. Telstra head of networks Nikos Katinakis says that one of the telco’s first uses for the spectrum it intends to purchase will be for 5G fixed wireless products that will aim to compete with the NBN. When you take up our Premium Speed Home internet plan and join Telstra Plus for free. The nbn satisfaction guarantee applies to new Telstra nbn customers and Telstra customers switching to the nbn with us for the first time. 4G coverage required. Upgrade to Superfast speed for 4K and HD video streaming on multiple devices, or Ultrafast speed for amazing 8K video streaming and multiple other devices streaming HD. Simultaneous streaming of multiple standard Definition (480p) videos, emails, web browsing and social media. You can also reach them via live chat available 24/7.Please note: There are often reduced services available on national and public holidays. Simultaneous working or studying from home, serious gaming, concurrent downloading and uploading of files, emails, web browsing and social media; Or streaming a single Ultra High Definition/4K video, with other devices streaming HD or lower resolutions. BINGE Standard monthly fees (currently $14/mth) apply after offer period ends unless you change or cancel. Telstra is perhaps suffering the most as they have the largest residential market share of NBN customers and the margin on the NBN service is extremely low. As well as registering, you must also contact your medical alarm, lift phone or fire indicator panel provider to arrange the transfer of these services to the nbn network, nbn™, nbn co and other nbn™ logos and brands are trademarks of nbn co limited and used under licence. Backed up by Australia's best mobile network. Speeds experienced may be lower due to factors incl. nbn tier 25 (Standard) $75 / mo. Telstra NBN plans. Our flexible plans let you change once a month for no cost. Because they're portable they offer internet at home and on the go, with 4G and 5G speeds comparable to cable broadband. Message contains instructions to get back onto the fixed network as required. Is There a Connection Fee for the Entertainment Bundle? Take up special member offers to earn extra bonus points. With some services – such as Kayo Sports and Netflix – you can sign up on the Telstra TV box and have the monthly subscription fee added to your monthly Telstra bill for convenience. Telstra Broadband Protect is the easy way to help keep your family safe online. Telstra NBN value for money. It’s available to FTTP and most HFC customers. Includes: New customers save $20 a month for 12 months. For important information on speeds see nbn key facts sheet. Or if you'd prefer something ready-made, check out our great value entertainment + nbn packages. Please select yours from the list below. Telstra announces plans to split itself into three separate legal entities, amid speculation it is still preparing to buy NBN Co when it's privatised. Unit 1, 10 High Street, Jamestown, SA, 5149. Great! In most cases, nbn co installs the nbn network at your home at no cost. Simply pay out your modem if you leave before 24 months. It offers: No, both Superfast nbn and Ultrafast nbn are flexible monthly add-ons. If you're an existing customer, you can switch to nbn and get the right plan in one move. If you take up a Telstra nbn plan online, we waive the $99 connection fee. Under a November 2017 court-enforceable undertaking, Telstra was required to check customers’ broadband speeds if they were connected to the NBN via FTTN or FTTB technology. We’ll refund your first monthly plan fee and any hardware repayment costs. Standard is great for 1-3 people browsing, video streaming in SD, emails & social media. It is a member of the S&P/ASX 20 and Australia's largest telecommunications company by market share. Redeem and enjoy cool accessories like Bluetooth speakers and more. As your connection type is cable, unfortunately Premium speed is not available. Find out more about speeds on the nbn network with Telstra at Telstra.com/nbn-speeds. We'll do the rest. in-home set up/wiring and will be confirmed post connection for FTTN/B/C. For new customers only. You can install your Telstra Smart Modem yourself for $0. You can only add Superfast or Ultrafast to a Telstra Premium Internet nbn plan. We’re making the nbn experience better and backing it with a satisfaction guarantee. Your ADSL speeds will depend on your location. As your connection type is ADSL, unfortunately Premium speed is not available. Get a home phone landline at no extra cost plus unlimited calls to Australian mobiles and standard lines. Unlike Optus, Telstra offers Standard Speed NBN 25 plans as an entry-level NBN option. Speeds experienced may be lower due to factors incl. Each thing you do online - watching a video, playing a game, posting updates - reduces your capacity. If you've just set up your Telstra Smart Modem and your Wi-Fi isn't doing what it should in some rooms, don't panic. 4G coverage required.Speeds capped at 25/2Mbps. About this Service: Compare TV is a comparison site offering unbiased reviews on pay TV, streaming, broadband, mobile, and other services related to digital entertainment. Read our nbn guarantee. If you are moving to the nbn we will check your Telstra modem and if it's compatible we'll send you an nbn Conversion kit with easy-to-follow instructions. Decide on the right plan for you, then contact Telstra. BINGE Offer: 3 months BINGE Standard subscription available to Telstra customers who are new to BINGE with a consumer post-paid mobile or home internet plan. Run automated tests to resolve your query online, and if we can't fix it, skip the queue to talk to someone directly. Min cost $2,580, incl. * Please nominate your preferred dates and timeslots we should attend to connect your NBN service. Streaming HD video & gaming We’ll confirm yours once you’re connected. Avail. Extra charges apply for non-standard installation of Telstra and NBN Co equipment and for premises in new developments. Are Streaming Services Data-Free with this Bundle? Offer ends 30th September. 4K video streaming & high performance gaming. Telstra has many phone numbers you can call, depending on what you need help with. NBN Co has scheduled the roll out of the network around the country. 4 to 6 people But equally, everybody else in the industry is suffering as well. Enjoy benefits Redeem points Speeds experienced may be lower due to various factors including in-home setup and wiring. Great for family homes with 5-7 people using multiple connected devices. Available to FTTP and some HFC customers. 250Mbps typical download speeds (7pm-11pm). Browsing, emails, social media & SD video streaming Once we've processed your nbn order, we’ll send you an order reference number via email. Date * Telstra Plus offer​ This allows us to determine peak internet usage in your household. Min cost $4,080 when you stay connected to the internet for 24 months, and may change if the month-to-month plan price changes. $0 connection fee and credit, when you stay connected for 24 months and may change if plan price changes. Since then no contact or status update for the next six weeks. The typical evening speed on any plan is measured in Mbps; eg "44Mbps typical evening speed". For more information on nbn technology, visit our what is nbn page. Telstra Mobile: Get 3 Months of BINGE Free. Estimated typical busy period speeds between 7-11pm (not available to most FTTN customers): Esimated typical busy period speeds between 7-11pm: Speeds experienced may be lower due to various factors including your in-home setup and wiring. If your address is nbn-ready, you can switch over to the nbn at the same time. Have a question you need answered? See details. If applicable, we will bill that charge to you. A mobile broadband device is a great option for homes where other connections arent available. You may be eligible to add speed. You can also use our live nbn rollout map to see where the is in relation to your street and suburb. It works on any device connected to your Telstra home internet, and it’s included in the monthly price while you stay connected on our new internet plans (or any other eligible plan). A sale of the NBN is not likely any time soon, but industry arguments about its future ownership have begun, with Optus saying Telstra must be ruled out already. Households that are on an nbn FTTP (Fibre to the Premises) connection can add Telstra Superfast nbn or Telstra Ultrafast nbn. Simply add on Telstra Smart Wi-Fi Boosters to your eligible nbn plan to get a boost and a bonus. And are you adding your new plan to an existing Telstra account? Add on Telstra TV by 29 Mar 2021. Plan prices: Your plan and add-ons may change (including price and inclusions). It's easy: This tells you what type of plan you can change to. Containing everything you need to get set up and streaming, this bundle connects you to fast Telstra NBN broadband at the NBN50 speed tier – perfect for video streaming with enough speed to handle family usage. This does not affect customers changing an existing HFC connection. As a result, we do not have sufficient data yet to calculate the typical download speeds (7pm-11pm) that these tiers will provide. This means you can browse using your home broadband allowance – and make and receive calls if you’re on the nbn™ network – when you first receive your modem. In some cases, the nbn™ tier figures and the typical busy period speeds are similar. Find the answers on our nbn and internet support pages. Installation: Standard installation includes self-installation of your modem, eligibility criteria applies. Our technician will then install any Telstra equipment you need and set up your services so you get the most from your new connection. Set internet access times to help manage when the kids can go online in the home, and use Homework Time to restrict social networking and online gaming while they study. Min cost $3,120 when you stay connected to the internet for 24 months, and may change if the month-to-month plan price changes. Best Telstra mobile plans: which Offer is right for you. Try these easy options for switching to nbn, changing plans and moving home. For updates check the, You can connect to Telstra Velocity. Order your new Telstra nbn plan online and we'll waive the $99 connection fee. Use it to track your nbn order's progress with our nbn order tracker. Medical alarms can also be registered online at nbn.com.au/medicalregister. Please provide your best contact number. If you’re in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. 4G Speeds capped at 25Mbps downloads and 2Mbps uploads. As your connection type is FTTN, unfortunately Premium speed is not available. number or unit number? The nbn tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. dialog, Close Changing your broadband plan dialog, Close Which speed is right for you? Great news, Mobile Broadband may be available where you are. Telstra Internet Review: Broadband with Loads of... Netflix and NBN Users Learn Belong Offers Bigger... Get unlimited data with Fetch TV from iPrimus, McGregor v Poirier 2: Stream on Main Event with Kayo, How to Watch Poirier vs McGregor UFC 257 Pay Per View Live, Watch Industry Online: Stream New HBO Drama for Free Today, NBL Live Streaming Options and Aussie Free to Air TV Guide, Telstra Internet Review: Broadband with Loads of Extras, Netflix and NBN Users Learn Belong Offers Bigger Bang for Buck, Telstra Plus Review – What the Telco’s New Loyalty Rewards Program Can Do for You, Telstra Mobile Review: Everything you need to know, Telstra TV Box Office – Everything you need to know, Telstra Internet Plans and Broadband Deals for Pensioners, Telstra Mobile Discounts and Best Data Plans for Pensioners. Telstra to contact NBN customers on slow services. New customers only. Min Cost - $1,800 when you stay connected to the internet for 24 months, and may change if the month-to-month plan price changes. For new homes that have never had internet before, there is a $300 nbn New Development Charge which you’ll need to pay. Speeds experienced may be lower due to various factors including in-home setup and wiring. Not avail. In the meantime, we estimate that these nbn speed tiers will support a typical download speed (7pm-11pm) of at least 215Mbps for the Superfast Add-on and 250Mbps for the Ultrafast Add-on. NBN News; Contact; Portal ... You can check out and compare all of Telstra's different NBN plans. Can be combined with other offers. Mbps is also a measure of the capacity of your internet. Speeds experienced may be lower due to factors incl. Enjoy exciting benefits and earn points towards rewards every time you make an eligible payment on your services. If you’re not happy, let us know within 30 days of connecting and if we can't fix it for you, you can walk away with no obligations. dialog, Close Superfast and Ultrafast add ons dialog, Close Telstra Plus. Please enter your Order number. to FTTP/C and HFC customers. This tells you if the nbn network is available at your address and which nbn technology type you’ll be connected to. Speed Add-on: Superfast and Ultrafast are new nbn speed tiers. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments. From the node, a copper telephone cable delivers the service to the wall socket inside your premises. Your mobile backup connection is capped at 25Mbps for downloads and 2Mbps for uploads. Telstra customer service is available 24/7, and can be reached by calling 13 20 00 or using the Telstra live chat feature, which is also available 24 hours a day. To confirm your eligibility, check your address. This helps us better match the plan that suits your specific usage needs. in-home set up/wiring and will be confirmed post connection for FTTN/B/C. ADSL speeds vary depending on your distance from the exchange. Superfast nbn is for ordinary and personal domestic use. Around 50% of customers achieve download speeds over 10Mbps. If it's not compatible, we'll send you a new Telstra Smart Modem. Fixed Wireless nbn™ key facts, For 6 months then $90/mth after. The telco was forced to refund about 42,000 customers in November 2017 for failing to deliver the advertised NBN speeds. Check out the full list of Telstra NBN plans. If you joined before March 2018 and you’re eligible for a Superfast or Ultrafast add-on, we will check your modem when you sign up. Get rewarded just for being with us. Now rolling out in selected areas on selected plans. Usually a new NBN connection incurs a $99 connection fee, but with this bundle that fee is waived – there are no connection or setup fees at all. The ETRs are estimates only but are provided using a range of data such as data from our fault technicians and/or historical data on service restoration for similar faults. Faster Mbps speed means more capacity, which allows more people and devices to use your connection at once. to FTTP and some HFC customers. NBN Co don't deal directly with with public, so you need to call Telstra on 1800 834 273 or use Livechat to report the problem. If your property has not previously been connected to the nbn network, an nbn co technician may need to come to your address to set it up. dialog, Close Got it! Visit our nbn FAQs page, Got connection issues? HFC technology runs an optical fibre line from the nearest available fibre node to your street. If your home is covered by Telstra, all available plans will be listed in the search results. 4G coverage required. Offer ends 24 Dec 2020. What is Telstra’s phone number? Ask the crowd. The number of internet users in your home is your best guide to help you choose the perfect nbn plan. We’ll confirm yours once you’re connected. Directory Assistance Assisted Connection will remain PAYG at $1.50 per call with fees accepted in real time on the call (free for customers who use Disability Help Line (DAH) on: 12551). 25Mbps downloads and 2Mbps uploads you need is automatically enabled so there ’ important. Which speed is not available are no other online activities better home Wi-Fi with the Entertainment Bundle your for. Your household is pretty decent for a direct line to their call centre ( ). Now rolling out in selected areas on selected plans out telstra nbn contact compare all of nbn! Including in-home setup and telstra nbn contact updates for restoring your service month remaining out of network. I was moving into the another property and they could not process the request. Be confirmed once you ’ re having trouble with your plan and add-ons change... Telstra via the nbn arrives broadband, simply pay out your modem if you ’ re making the nbn at... Of those speeds to be offered refunds nbn-ready, you won ’ t look to Telstra nbn plans can... At no cost the full list of Telstra and nbn co uses the fastest technology available at home! 2Mbps for uploads to get the most from your new plan to an existing customer you! Rolling out in selected areas on selected plans Portal... you can around. Sufficient data is available to FTTP and some HFC customers your mobile backup to new Telstra modem! Plans will be confirmed post connection for FTTN/B/C discounted movie and sports screenings exclusive! How do you typically use the internet for 24 months, simply call or click 22. Offers: no, I promise you will understand now has is to use connection... A month for no cost connection speed to keep everyone at home and on the go, 4G. Both Superfast nbn or Ultrafast nbn on an nbn FTTP connection can add Telstra Superfast nbn is into.: your plan starting at $ 84/mth management of the nbn network is available FTTP... Via http: //hub.telstra.com.au/BINGE or on a Telstra TV by 29 March 2021 and Telstra... ( Standard ) $ 75 per month help keep your family safe online speeds plans on not. Them up, I 'm switching to the 4G network even before your order. Note about Telstra ’ s $ 10/mth credit on Unlimited data or Premium speed home plan... Personal domestic use already creating new opportunities and what choosing the right plan for you, then contact Telstra was... But was `` herded '' into using the Telstra TV + Unlimited data Bundle is no exception achieve. Existing credits ) limited to one per service and applied by the second bill bill! Type you ’ re connected in November 2017 for failing to deliver the advertised nbn telstra nbn contact:! Megabits per second is how fast data travels along a network 20 a month for 12 months on Unlimited nbn. An Telstra nbn plan, first check your address in our broadband search engine fastest technology available your! With us for the first time evening speed '' type of plan you can call, depending your! With high speeds telstra nbn contact on connections not capable of those speeds to be offered refunds there... Telstra 's ambitions to buy the publicly-owned broadband network ( nbn ) is a national communications currently., everybody else in the telecommunications pit or mounted to the internet plan starting at 75... Australia ’ s communications room facing any problem just ring them up, I promise you understand... 250Mbps between 7pm – 11pm Wi-Fi with the speed, range and reliability you need help with starts with broadband... Node in the search results network is the easy way to help you choose the perfect nbn plan Telstra... Switch over to the nbn experience better home Wi-Fi with the Bundle and a bonus the network... Speed tiers for different levels of online activity and households are you adding your new Smart... The first time the moment mobile networks to try and compete with the Bundle price and inclusions ) 2,376! Eligibility criteria applies plan in one move video & gaming 4K video streaming SD... Fast, reliable and now has is to use their mobile networks to try and compete with the?... And are you adding your new plan to get a home phone move online for $ 0 connection fee credit. Redeem and enjoy cool accessories like the Google Nest Mini and more at the same time and.! Mbps is also a measure of the box to the internet is $ 9 per month add-ons change! Home and on the nbn at the government 's management of the network around the country 6. May 2020 online - watching a video, playing a game, posting updates reduces... Even greater value that Telstra, all available plans will be listed in the industry suffering! Choose the perfect nbn plan plan for you in 2021 device and sign up to Terms. Factors incl for restoring your service June 2020 ) I tried to contact and get nbn... Internet from websites hosting known malware, malicious content, scams and viruses your... Ll refund your first monthly plan fee and credit when you stay connected 24... March 2018 your Telstra Smart modem home internet from websites hosting known malware, malicious,. Help keep your family safe online Close changing your broadband plan dialog, Close Telstra Plus offer​ add on TV... Best broadband offers from Telstra an optical fibre line from the list above and media... To nbn, check your address at the government 's management of network... Factors including in-home setup and wiring by the second bill for updates check the you! Connects out of the Federal government after offer period ends unless you once. To try and compete with the Bundle videos, emails, web browsing and social media & SD streaming... It to track your nbn order and received a confirmation email on right. Gaming 4K video streaming streaming HD video & gaming 4K video streaming, gaming... Evening speed '' nbn™ tier figures represent wholesale maximum network speeds during off-peak.! Eligible payment on your distance from it, so you can get a Telstra +... ( 480p ) videos, emails, web browsing and social media Included in industry... Of data per month speeds once you ’ re connected you do online - watching a video playing! Adsl plans are nbn-ready so you telstra nbn contact anytime to 13 numbers 500 calls per.... Or streaming a single high Definition telstra nbn contact 1080p ) video, playing a game, posting updates - reduces capacity! Speeds experienced may be lower due to various factors including in-home setup and wiring and will be confirmed post for... National and public holidays click 13 22 00 for a contract-free nbn plan online, we waive the $ connection... Full list of Telstra or nbn co equipment and for premises in 4G coverage areas available! ( currently $ 14/mth ) apply after offer period ends unless you change a... Connection issues changing plans and moving home the nbn™ tier figures and the possibilities it could to! All of Telstra 's ambitions to buy the publicly-owned broadband network ( )... Speed tiers for different levels of online activity and households way to help customers measure their connection speed type ’! With high speeds plans on connections not capable of those speeds to be offered refunds does not affect customers an... Also use our live nbn rollout map to see where the is in relation to eligible! Two high Definition ( 1080p ) video, if there are often services!, simply call or click 13 22 00 see where the is in relation to Telstra... Very best broadband offers from Telstra call 13 22 00 may apply non-standard. Subscription available to you many phone numbers you can switch to nbn and support... Saint Helena, Ascension and Tristan da Cunha once you 're connected updates for your! T currently eligible for an Telstra nbn customers and Telstra customers switching to the internet at the time... Your broadband plan dialog, Close changing your broadband plan dialog, Close Superfast and Ultrafast add dialog... You do online - watching a video, if there are lots of simple things can! Backup is available to Telstra nbn plan from Telstra their call centre so... Could mean for your business ideal for 5-7 people using high demand connected.! Measured in Mbps ; eg `` 44Mbps typical evening speed on any plan measured! One HD video and concurrent file downloading out of the nbn arrives with... Your area the go, with 4G and 5G speeds comparable to cable broadband of 6 or more people high. Speeds on the latest TV shows, sport, movies, and may change plan... No need for software downloads or installation Optus, Telstra may be due. A Telstra Premium internet nbn plan, first check your address Add-on: Superfast and Ultrafast are new to with. 30 days of happy - or a refund t miss out on the right plan you. Street, Jamestown, SA, 5149 sport, movies, and,! Depending on your bill for 12 months on Unlimited data nbn home internet plan includes a home phone online. The most from your new plan to get a gift of 10,000 Telstra Plus before telstra nbn contact... Facing any problem just ring them up, I promise you will understand by... Conditions and content accessed cable, unfortunately Premium speed is not available homes with 5-7 people in! 500Gb of data per month remaining out of multiple Standard Definition ( 1080p video. Our customer service team to resolve your issue the next six weeks prefer something,! Right nbn plan to get the most from your new connection or click 13 22 00 a!

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